Trust, Safety, & Insurance
EZ-RYDR policies have been structured to instill a superior level of trust and safety in all RYDR and Driver partners. We are fully committed to ensure no corners are cut regarding trust or providing a safe, dependable service.
Safety is EZ-RYDR's number one priority. No questions asked, no corners cut. Please review our policies regarding RYDR and Driver safety below.
If you are involved in an accident or safety-related incident, immediatley call local authoirites by dialing 911 or contact local non-emergency line if sufficient. Our in-app SOS/Panic/Emergency button can also be used if your safety feels threatened. After pressing the SOS button, local authorities, contacts in your emergency contact list, and EZ-RYDR admin will be notified of the emergency with your real-time location.
Passengers must be 18 years old to register foer an EZ-RYDR account, unless otherwise stated in your state's legislation. Drivers may ask a passenger to confirm their age if they suspect they're underage, and reserve the right to cancel their trip if they are indeed under 18 years old.
A concern doesn't necessarilly have to be real-time to warrant reporting to EZ-RYDR. Our support team is available 24/7 for any safety related incidents. For non-critical incidents or basic inquiries about the Zero Tolerance Policy, you can also sumbit a ticket to firstname.lastname@example.org.
EZ-RYDR strives to create a safe, inclusive, friendly environment for both drivers and riders, and that is only possible if we all contribute! We are all unique - we come from different backgrounds, associate with different religions, have varying likes and dislikes, etc. So at the end of the day, be considerate of these principles! EZ-RYDR holds itself to a high standard of conduct and we encourage the same for our drivers and riders Consider these 4 simple principles to promote an EZ experience: Safety First. Be Kind. Show Respect. Be Supportive.
Safety will always be core value #1 in all facets of the EZ-RYDR organization. As a driver, it's crucial to follow local traffic laws while implementing the recommended best practices mentioned below. Doing so will promote a safety culture that makes EZ-RYDR the desired alternative for safe transportation!
Always follow local driving and traffic laws. As a RYDR, keep this in mind prior to entering the vehicle and when making any special requests. And don't forget to buckle up!
Be aware of your surroundings during RYDR pickups and drop-offs. Ideally, you willl want to pick up the passenger exactly where they requested. However, the surrounding environment may not accomodate. For example, if the rider's pickup location does not have a safe place to pull over out of the way of traffic, think of safe alternatives such as 1) calling ahead of time to make sure they're outside waiting as you approach, 2) calling and seeing if they'll meet at a safer pickup location that's close to their original request, or 3) if they're not at the location once you've arrived, circle back around and try again! There's always plenty of time to do things the right way, and do them safely.
Accept rides ONLY through the app - do not pick up street hails. This is not only a safety principle, but also a legality. You can only pick up passengers that have been connected through the EZ-RYDR app. If someone does ask for a ride, have them request the ride through the EZ-RYDR app or suggest downloading the app and requesting a ride. You will be the closest driver and will alert you to complete the ride request.
Buckle Up! Drivers should only allow as many passengers as there are seatbelts. Bigger groups should split into multiple vehicles.
Be Professional. Always keep the rider's comfort in the forefront of your mind (after safety, of course). Consider these tips regarding RYDR-driver interaction:
Don't ask for any personal information such as their phone number or to be friends on their social media pages. If there is a desire to keep in touch, allow the RYDR to ask for you information.
We suggest not taking personal calls while servicing a ride request, even though this is a good safety practice in general. Doing so can create an uncomfortable tension for the passenger, making it a less enjoyable and less welcoming experience.
We recommend avoiding sensitive topics such as dating, politics, religion, race, or sexual orientation.
Don't force conversation. Some passengers prefer a relaxing, peaceful ride, especially after a long day of exams, work, or studying.
- Be friendly, but understand what being too friendly is. Keep the conversations light and let the RYDR lead the chatter to their desired level of interaction
At the end of the day, drive safe. Passenger feedback will be a good indication of how safe or unsafe your driving is or general safety concerns. Too many negative responses could lead to required supplemental safe driver training to educate and improve on certain issues, or eventually account deactivation.
EZ-RYDR is fully committed to maintaining an inclusive, desirable culture, and strive to ensure our users get to and from their destinations safely. Discrimination against passengers, riders, or EZ-RYDR employees on the basis of race, religion, gender, gender identity, national origin, physical/mental disabilities, medical conditions, marital status, age, or sexual orientation will not be tolerated. Refusing passengers with service animals is a violation of EZ-RYDR terms of service. Discrimination of any kind may result in the offender's deactivation or termination from EZ-RYDR.
EZ-RYDR's policy states that drivers are permitted to ride with their service animals. It should be understood that this will reduce the number of allowable passengers the driver can carry, and some passengers may be uncomfortable or allergic around your service animal and are allowed to cancel their request. If you decide to drive with your service animal, it is recommended to notify riders in advance of the circumstances. If they are unable to ride with your service animal, the driver must cancel the ride so that they can request another driver.
- Phone number
- Phone number verification code
- Driver's license
- Credit card number or bank account information
If you get a new phone number, please update it on your personal EZ-RYDR profile. If you happen to sell your device, be sure to log out of the app first. If you've lost your device, we recommend reaching contacting email@example.com AND going online and changing your account password. This will be preventive measures to avoid others from accessing your EZ-RYDR account.
EZ-RYDR will only contact you from email addresses ending in @ez-rydr.com. Emails with other extensions are not from EZ-RYDR.
When using an internet browser, ensure that the URL begins with https:// before logging into your account or using a website. Be cautious of links or websites that use the EZ-RYDR logo but don't have the correct extension in the url (@ez-rydr.com). If you log in from a public computer or computer available for others to use, remember to log out when you're finished. If you haven't already, please verify your email address.
Every Driver is required by law to carry their residing state's minimum liability limits, which may vary by state. EZ-RYDR will carry a $1,000,000 limit of liability policy. Although not required, it is recommended for EZ-RYDR Drivers to consult their insurance provider and seek advice regarding increasing their limits and/or adding an endorsement for being a ridesharing Driver.